Significantly Reduce Training Costs with Helpwize™ Tutorial Builder Tool for Online Training & Multimedia eLearning.

Dynamic multiple language capabilities
Now your organisation can reach a world wide audience with dynamic multiple language capabilities. With support for all Asian languages (including traditional and simplified Chinese, Japanese, Korean, Mandarin and Cantonese), HelpWize™ will help your organisation bridge the language gap between offline and online customer support all at a very low cost per user.
Text and voiceover languages can also be selected and streamed independently to accommodate language combinations.

Flash technology
HelpWize™ is built using Flexible Flash technology to ensure the highest usability rates possible.
It can be deployed via:

• > Online on internet, intranet or extranet
• > CD-ROM
• > DVD

HelpWize™ can also be incorporated into Corporate CD ROMS to support sales and marketing campaigns.

Updating via XML
Advanced dynamic XML technology allows changes to be made to content very quickly across all languages. HelpWize™ content can be updated quickly and easily, thus drastically reducing the cost associated with updating content.

Richer, immersive e-learning experience
The use of rich Flash video and animation means that your company can deliver better support via HelpWize™ than traditional help centre solutions at a much lower cost per user. The use of education experts and SME’s (subject matter experts) means the information is always relevant and easy to understand. Your customers will be happy.

Track, report and optimise
Reporting functionality allows a valuable insight into your customer’s online activities. As apart of the HelpWize™ service you can be provided with detailed reporting and statistics daily, weekly or monthly at your request. The easy to understand reporting service will help you optimise online e-commerce services as well as customer support strategies.

Development is driven with a clear digital strategy
A clear digital strategy including an online corporate communication strategy will give your brand the impact it deserves. All development is done in house in Australia to the highest possible standards whilst ensuring security and integrity of information.

Secure hosted solutions
As a hosted solution HelpWize™ can run in parallel with your current IT solution with out disruption or costly infrastructure set up fees.

Testing and certification
Advanced testing modules take HelpWize™ to another level and can be used training and certification purposes. Please ask the HelpWize™ team for more information.

Global Support
HelpWize™ offers fast and effective 24/7 Global support.

Measure Return on Investment (ROI)
By educating customers and staff you can reduce call centre traffic and greatly reduce costly repetitive enquiries. Your end customers will also a much more effective service in terms of convenience and quality.
ROI can easily be measured through our advanced tracking service by comparing the cost of delivering the equivalent service through international call centres.